Dedicated Training

This EFQM Licensed course is designed for leaders who want to inspire, lead, drive and support organisational excellence to ensure that improvements create sustainable benefit to meet or exceed stakeholders expectations.

It is also designed for managers, and senior executives,  who want to understand and apply the EFQM Excellence Model within their organisations and working environment.  Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.

This training is linked to building the EFQM Management Document, a simple way to documenting your organisation against the EFQM Model.  This document provides a good overview of the organisation that can be used internally and externally and updated in real time.

Bywater offers EFQM Licensed courses provided by its partner, Services Limited, who are EFQM Licensed trainers.

This training is structured around five practical steps to ensure we develop reflective leaders who can navigate throughout their challenging excellence journey. This is explored through presentation, practical and interactive exercises and discussions with your peers and the trainer.

  1. Leaders use Stakeholder’s expectations to define the future
  2. Leaders use (self) assessment to define the “now”
  3. Leaders develop strategies to achieve or exceed stakeholder’s expectations
  4. Leaders prioritise improvement activities and lead change
  5. Leaders ensure the benefits created by changes meet or exceed stakeholder’s expectations

This EFQM Leading Your Excellence training course is highly suitable for leaders, managers and senior executives. The course will particularly benefit those who want to drive and support Organisational Excellence, and ensure improvements are made that meet the expectations of stakeholders.

By the end of this course, you will learn how to:

  • Understand the basics of the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts
  • Interpret an assessment feedback report
  • Use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified
  • Use the Business Excellence Matrix approach to develop a Management Document for your organisation.