This EFQM Licensed course is designed to help you help your organisations plan, manage and support an internal improvement process, by gathering information to understand the current status, using self-assessment to identify strengths and areas for improvement, and by prioritising actions, planning and managing improvement projects.

The course prepares individuals to complete an internal assessment of their organisation.  This training will help create the internal capability and skills to run a self-assessment programme for your organisation.  Participants will benefit from a one-to-one coaching and feedback throughout the training.

During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award simulation. After the course, they will be able to decide which tools are best suited to supporting their organisation and how to get started.

Bywater offers EFQM Licensed courses provided by its partner, Services Limited, who are EFQM Licensed trainers.

  • The EFQM Excellence Model
  • Fundamental Concepts
  • Criteria
  • The Value and different options of internal assessment
  • Planning and conducting internal assessment
  • Prioritising and planning improvements

The course is suitable for all organisational employees, but will particularly benefit:

  • Quality Managers or those responsible for Excellence within the organisation
  • HSE Managers
  • Managers, supervisors and staff involved, or likely to be involved, in internal review and evaluation of organisational structure, functions or activities
  • Risk and compliance managers
  • Operations, HR, Finance Managers and Internal Audit
  • Other management and staff who have an interest in performance, efficiency and effectiveness

By the end of this course, you will learn to:

  • Understand the EFQM Excellence Model, its use and applicability
  • Appreciate the need for, context and conduct of, self-assessment against the EFQM Excellence Model
  • Apply self-assessment appropriately within an organisation
  • Select and apply appropriate self-assessment tools and approaches
  • Build experience of application